STORE MANAGER - Shamballa Jewels | Flagship Store, Copenhagen

Jobbeskrivelse

We are seeking a passionate, dedicated Store Manager to lead our flagship store in the heart of Copenhagen.This is a key role for someone who wants to create the city’s most personal and memorable luxury shopping experience and who enjoys being both hands-on with clients and supportive with their team. At Shamballa Jewels, luxury is meaningful, personal, and made with intention. We’re looking for a leader who can bring that spirit into the store every day.THE ROLE As Store Manager, you take full ownership of the boutique experience, from welcoming clients and building long-term relationships to developing your team and ensuring smooth daily operations.You will work closely with our head office team (located above the store) and help translate business goals into real-life actions on the floor, always staying true to the Shamballa Jewels universe.WHAT YOU WILL DO Lead & grow the team Lead by example and create a positive, inspiring atmosphere in the storeSupport, coach, and motivate the team through daily guidance and regular feedbackFollow up on individual goals and help team members develop their strengthsTake care of onboarding and training new colleaguesHelp build a culture where we take pride in our work, support each other, and perform togetherCreate exceptional client experiences Deliver a high level of personal service with warmth and confidenceBuild strong relationships with both new and returning clientsEncourage thoughtful client follow-ups and a structured way of staying connectedKeep the client experience consistent, elevated, and true to Shamballa JewelsDrive performance in a natural way Work actively with sales goals and daily prioritiesUnderstand store performance and spot opportunities to improve resultsTurn ideas into simple action plans that motivate the team and are easy to followKeep track of important KPIsOwn the daily operations Ensure the store runs smoothly day-to-day (planning, stock, routines, priorities)Handle reporting and administration with attention to detail and deadlinesSupport after-sales processes and ensure clients feel taken care of even after purchaseManage store needs such as maintenance, small projects, and store expensesUse tools and systems efficiently (Business Central, Microsoft Office, etc.)Support events & brand moments Event Planning: Plan, coordinate, and execute in-store events, VIP gatherings, and product launches in the true Shamballa spiritConcept Development: Create event concepts that strengthen storytelling, emotional connection, and overall brand valueLocal Market Engagement: Maintain an overview of relevant events, activities, and collaboration opportunities in Copenhagen - such as art exhibitions, design fairs, luxury boutiques, hotels, and cultural happenings - evaluate Shamballa’s potential involvement, and reach out to relevant partnersPartnership Building: Establish and nurture relationships with external partners to create joint activities and increase brand visibilityWHO YOU ARE You are a confident leader with a strong sense of responsibility.

You enjoy working independently, but you also thrive in close collaboration with a team. You bring structure where needed, and personality where it matters most. You’re calm when things get busy, curious when things change, and always focused on delivering an experience clients remember.

REQUIREMENTS Proven leadership experience in retail (preferably luxury, jewelry, or high-end fashion) A proven background in high-end luxury environments, combined with a strong understanding of client customization, is essential for success in this roleStrong people skills and the ability to build a healthy team culture A natural talent for creating trust and relationships with clients Motivated by results and able to turn numbers into actions Fluent in Danish or English (spoken and written) Comfortable with store operations and administrative responsibilities Experience with Microsoft Office environment Interested in developing both sales skills and product/creation knowledge WHY SHAMBALLA JEWELS A Copenhagen-based brand with worldwide influence A close and supportive team with shared social activities A unique work setting where the store and HQ are connected A unique and authentic luxury universe rooted in craftsmanship and meaning A strong global brand with ambitious international expansion ahead The opportunity to shape and elevate one of the most distinct jewelry brands in the world A role where your leadership and execution will make a visible and lasting impact A collaborative culture with founders deeply connected to creativity and product excellenceSee more at www.shamballajewels.comAPPLICATION UnikRecruitment assists Shamballa Jewels with the recruitment process. No information about the candidate's identity will be provided to the company without the candidate's prior acceptance. For further information on this vacancy, please contact Michael Kjærgaard, UnikRecruitment at phone no. +45 2222 4000 or e-mail mk@unikrecruitment.dk.

We look forward to receiving your application and CV for this job in English. Closing date for application is ASAP.