Portuguese Speaking Customer Service agent and content moderator in Greece

Jobbeskrivelse

Customer Service Representative and content moderator for SOMELocation: AthensStart Date: 04.05.2026Project: Portuguese speaking Customer Service Representative & Trust and Safety Agent (content moderator for SOME app Working type: Full time position Contract duration: 6 months Job Description: Agents manage chats, emails, and calls to assist customers with account settings, content issues, refund requests, and troubleshooting technical problems. They also review flagged content to ensure compliance with company usage standards, including handling phishing, spam, and malware concerns.The role is divided into two main areas:Customer Support: Includes Business Onboarding and Business Integrity workflows, where agents respond using predefined (canned) answers to common technical inquiries.Trust and Safety: Involves reviewing and moderating content from business and personal users, groups, and handling sensitive or egregious material.Agents work with multiple tools, navigate a complex knowledge base, and regularly cover weekend shifts.✅ Requirements:Experience in Customer Service is a plus Significantly advanced written communication skillsSignificantly advanced stress toleranceStrong PC knowledge, multitasking skills, and typing accuracyFluent or high level of the Portuguese language Good command of English (B2 level, used for training and tools)Minimum required education: high school diploma🕘 Working Conditions:Monday to Friday schedule + weekend in rotationOnboarding (paid)💰 Compensation & Benefits:Competitive salary + performance bonusOpportunity to work for a world-class brand in a multicultural teamRelocation package: Flight ticket, airport pick-up and 2 weeks hotelAssistance with finding long-term housingA welcoming, international, and diverse work environmentAdditional Private Health InsuranceFree Greek lessons How to Apply:If you’re ready to take the next step in your career and join our dedicated team in Greece, please send your CV to olivera@globalcareerrecruitment.com. We’ll be in touch shortly!For any questions or further information, don’t hesitate to reach out to the same email.EU passport or valid Greek work permit required - NB!

Ongoing recruitment!We look forward to welcoming you to Greece! 🇬🇷___Global Career values diversity. We encourage all qualified candidates to apply, regardless of gender, age, religion, ethnic background, or other protected characteristics.